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Family Voices

We are a community of nearly 45,000 residents, 31,000 employees and countless family members, united in our commitment to see each other thrive. Being part of the Emeritus family benefits each of us in different ways. We'd like to know how your involvement in our family has helped you lead a more fulfilling and productive life.

Emeritus at Murray, Murray, Kentucky

“You provide great care for all your residents. Caring for my mother 24/7 made me appreciate how hard you work and how willing you are to help.”

Words cannot express the gratitude I owe to so many of you. My mother loved you all. You provide great care for all your residents. Caring for my mother 24/7 made me appreciate how hard you work and how willing you are to help. The cooks and patient, kind and loving, preparing just the right foods. The reception staff are always ready to help and give a hug and early morning coffee. The housekeeping staff is willing to help with spills and soil removal. All the caregivers were unbelievably kind and caring. I was amazed at their willingness to do whatever the situation required. Each of you are truly amazing people.

- Martha L., daughter of resident


Emeritus at Lassen House, Red Bluff, California

“You have brought great comfort to us for years. Our family can’t possibly thank you enough for your diligent, dedicated, and kind efforts.”

My dad has been a resident on the “Sunny Side” at Emeritus at Lassen House for the last three years. On our many visits, we have witnessed countless acts of kindness and professionalism from everyone involved in dad’s care. We will truly miss the caregivers we have befriende Thank you for taking such wonderful care of my dad during his journey. You have brought great comfort to us for years. Our family can’t possibly thank you enough for your diligent, dedicated, and kind efforts.

- Son of resident


Emeritus at Laurel Gardens, Florence, South Carolina

“It’s evident they love what they do when one sees how they interact with residents. They treat them like family.”

Our mother has been a resident our Emeritus at Laurel Gardens for about two years. She has a long list of health problems, but still gets along well and we have the team at Laurel Gardens to thank for that. We are so happy Mom is safe and getting quality care. We especially love the Executive Director and Resident Care Director. They are completely committed to the seniors in their care. It’s evident they love what they do when one sees how they interact with residents. They treat them like family.

Laurel Gardens is an asset to our community, a place where our loved ones can be taken care of when they can no longer care for themselves. Our whole family loves Laurel Gardens and know that we made the best choice for Mom. Laurel Gardens provides the best place for seniors to receive quality care, a safe environment, and as much independence and social interaction as possible. Their motto is “Our family is committed to yours.” That’s what we all want – commitment. We have that at Laurel Gardens.

- Wayne and Janice B., son and daughter-in-law of resident


Emeritus at Brentmoor, Minot, North Dakota

“When I felt sad and all alone everyone picked me up and showed me a way to keep happy.”

When I needed a Home Brentmoor gave me one. When t I was sick you gave me top care. When I felt sad and all alone everyone picked me up and showed me a way to keep happy. All the residents at Brentmoor are family. I love all the entertainment, the good food, clean kept looks of home and always Happy smiles every day.

- Darlene, resident


Emeritus at North Hills, Zanesville, Ohio

“Emeritus has been home to me from the first moment that I came here, and I couldn’t be happier.”

Emeritus has been home to me from the first moment that I came here, and I couldn’t be happier. The employees couldn’t be any more caring, and everyone has always been so kind to me. I appreciate all they do for me, especially the daily activities and the activities that include my family. I also really enjoy all of the fellowship here, and have made great friends. I very much enjoy living here and being a part of the Emeritus at North Hills family.”

– Jean L., resident


Emeritus at Bellevue Place, Nashville, Tennessee

“Your sensitivity, compassion and understanding is exceptional.”

The care and compassion my mom and dad received at Emeritus at Bellevue Place was the BEST! The ENTIRE staff each and every day treated us like family and were truly committed to providing exceptional care!! Thanks to EVERYONE at Emeritus at Bellevue Place! Each and every one of you deserve a raise! Your sensitivity, compassion and understanding is exceptional. I thank all of you!

Peace & Love to all!

– Daughter of residents


Emeritus at Camelot Place, Medina, Ohio

“Thank you for all the kindnesses shown to Dad. You go beyond the ‘call of duty.’"

We just got back to Virginia after visiting my dad. You are such a blessing! Thank you for all the kindnesses shown to Dad. You go beyond the "call of duty". A special thanks to Natalie, Ashley, Michelle, Alexa and others. You are special angels. Your job isn't always easy, but you always smiled and did the extra things to show you care. God bless you!

– John M., son of resident


Emeritus at Lake Charles, Lake Charles, Louisiana

“We can say our aunt is happier now than she was in her own home because of the friendships and bonds she has formed.”

Not unlike other families, we were faced with the difficult decision in placing a loved one – our aunt – in a residential facility that could provide the quality care she required. Compounding the concerns we faced, she was a homeowner and lifelong resident of Dallas, Texas with limited access to family support. There were just so many obstacles in her path to be adequately cared for in emergencies, let alone her ability to accomplish routine chores at home as she aged. Ultimately, we decided to relocate to her to our hometown of Lake Charles.

We chose Emeritus at Lake Charles because their resident facility provided the basic care of oversight and allowed our aunt the freedom of her own home atmosphere and furnishings in a comfortable, clean environment. At first, she felt uneasy and was steadfastly determined to go back to her home in Dallas with all the familiarities and comfort she was accustomed to. However, as time passed, she has found new friendships in the other residents and Emeritus staff. One attribute of her personality is she likes to joke to prompt conversation, especially with the Emeritus staff whom she loves. We can say our aunt is happier now than she was in her own home because of the friendships and bonds she has formed.

We also feel relieved our family can visit her more frequently and provide a greatly improved, graceful life. We put our trust and faith in Emeritus and happy to know our family member is well taken care of.

– Rita and Murray M., loved ones of resident


Emeritus at Brentmoor, Minot, North Dakota

“I know that mom is taken care of and safe and we can enjoy time together without me being a caregiver.”

It was a very hard and difficult decision for mom to leave her home. She now calls Brentmoor her home. The resident assistants treat mom like a queen. The nurses communicate very effectively and are attentive to her healthcare needs. The administrative staff are very friendly and request feedback from family, as they know that sometimes mom won’t voice what she wants or needs. Brentmoor has been a blessing for me. I know that mom is taken care of and safe and we can enjoy time together without me being a “caregiver”! She does wish they would iron! LOL I just encourage her to buy clothes that don’t need ironing!

– Son of resident


Emeritus at Spring Estates, Kenmore, Washington

“Your brand slogan, ‘Our Family is Committed to Yours’ is only half the story. Your employees became our family. They left me feeling confident that Mom was treated with love and respect around the clock.”

To be closer to my sister, my parents moved to Emeritus at Spring Estates in the summer of 2011. While my mother was independent, my father would need increasing levels of care until his death on December 1, 2011. To my relief, Mom, still independent, decided to stay at Spring Estates because she enjoyed the staff, especially the housekeeping staff and aides in the dining room. She spoke of them often.

Recently, my mother rapidly changed from independent and self-sufficient to frail and unpredictable. The staff at Spring Estates cared for her with warmth, compassion, understanding and professionalism that was superior.

I can’t think of anyone whose name should not be mentioned as I openly thank the entire Spring Estates staff. As I observed the attention given my mother the last two weeks of her life, I was grateful to and inspired by the all of the caregivers who worked tirelessly to bring comfort to my mother, my sister, and me.

You have an amazing team. I found that excellence is not a concept on the second floor at Spring Estates – excellence is an experience.

Preserving dignity, autonomy, and a sense of self in a large assisted living facility is not without its difficulties. Adding hospice care worker care plans and hovering family with their own agendas can bring exhausting complexity and challenges. Your directors listen and engage themselves in the challenges. Your brand slogan, “Our Family is Committed to Yours” is only half the story. Your employees became our family. They left me feeling confident that Mom was treated with love and respect around the clock. You can’t ask for more.

– Suzanne K., daughter of resident


Emeritus at Joliet, Joliet, Illinois

“They treated us and my father-in-law with love and care and the utmost respect.”

Our family had the absolutely most wonderful experience with the Joliet community. We have never been in this situation before and didn't realize the hard work the people associated with this community endure. They treated us and my father-in-law with love and care and the utmost respect. My father-in-law died of stage 4 lung cancer and the staff was incredible. They made sure he was comfortable and loved. They truly are a family. I would suggest this community to anybody looking for an assisted living community – warm, friendly always had a smile no matter the circumstances. They really, truly did make a difference in our families’ lives that we will always remember. Thank You so much for all the love and care our family received from your family.

– Richard and Jeanne L., son-in-law and daughter of resident


Emeritus at Kingsport, Kingsport, Tennessee

“It’s sad to lose a loved one, but I know I will treasure the many stories and memories we had with Mom at Emeritus.”

We would like to thank all the staff at Emeritus for making my mom’s final six months of her life a rich and rewarding experience. Mom had many health problems when she arrived and, unfortunately, these problems led to a rapid decline in her health. Through it all, she enjoyed great care and counted the staff members as special friends. We had great comfort knowing that we had support behind us at all times. That support enabled us to enjoy many moments of joy with mom in the little things in life like special treats and frequent get-togethers Mom referred to as “picnics.” We enjoyed the times we were able to go sit outside in the courtyard and look at the beautiful skies over the rooftops and to reflect upon on our many family memories together. As Mom grew more and more ill and required more care, everyone pitched in and helped Mom remains comfortable in her “little house,” as she liked to call her room. She loved her place and was able to rest peacefully there until her last moment in life. It’s sad to lose a loved one, but I know I will treasure the many stories and memories we had with Mom at Emeritus. We’ll remember the many friends we made here as well.

– Paul and Pam D., son and daughter-in-law of resident


Emeritus at Springmeadows, Bozeman, Montana

“Of most importance, the care is outstanding and everyone does their job with a smile on their face, something that isn't always the case in today's world”

My mother has been at Springmeadows in Bozeman, Montana for a year now. My dad and sisters and I regularly comment on how lucky she is. And WE are. Dad lives nearby and visits daily. The meals are great and the frequent activities and performances (a local stringed orchestra yesterday) make Springmeadows a genuinely interesting place to be. Of most importance, the care is outstanding and everyone does their job with a smile on their face, something that isn't always the case — unfortunately — in today's world. Finally, there's a secret stash of chocolate that, if you're nice and ask politely, you can occasionally dip into. Our family couldn't be happier with Springmeadows.

– Dave H., son of resident


Emeritus at Brentmoor, Minot, North Dakota

“We want you to know that you have all touched our lives and will be in our hearts forever!”

We wanted to let you know that you have touched our lives by the things you say and do! Moving a parent out of their own home was not easy. But your help in this transition and your loving words and kind faces, you helped us through this journey. From the beginning, you made us feel at home. We just knew this was the right place for Dad to be.

The morning of the move was very difficult for Dad. He broke down on the way there and had tears rolling down his face. He wanted to go back home. I knew I just couldn’t let Dad stay alone in his new home alone. So I asked if my daughter and I could stay a couple of nights and you didn’t hesitate to say, “That’s not a problem.”

As we brought Dad through the front door, we were greeted by so many people with warm smiles. At mealtime, he got to visit with Mom’s cousin and they shared all kinds of memories. Dad loves to visit and he loved the food. You were kind enough to let me eat with Dad the first few times. We sat at a wonderful table. The conversation was never dull and Dad found out he and his tablemates knew many of the same people. I can’t remember the last time I had such an enjoyable time at a dinner table. At that moment, I knew Dad would be okay.

We want you to know that you have all touched our lives and will be in our hearts forever!

– Mark and Cindy A., family of resident


Emeritus at Lake Charles, Lake Charles, Louisiana

“My family and friends all brag to me about Emeritus when they come to visit. So I know that what I see and experience every day is the same thing they see when they come to check on me, and that makes me proud to call Emeritus my home.”

The staff here is like one big family. They are always ready and willing to help you with your daily needs. The building and suites are beautifully built, spacious, and well decorated. The yards and building are well maintained, and of course, the food here is like no other. I was really taken by the gorgeous dining area, along with the great food that is served at all meals. The food is seasoned well and tastes similar to what good home cooked meals in Louisiana should taste like.

My family and friends all brag to me about Emeritus when they come to visit. So I know that what I see and experience every day is the same thing they see when they come to check on me, and that makes me proud to call Emeritus my home.

– Greta Johnson, resident


Emeritus at Woodland Manor, Vestal, New York

“Thank you so much for all you do for my mother!”

I really appreciate your setting up setting up the Skype sessions. Since I don't get to come visit as often as I'd like, being able to see Mom when we talk means so much to both of us!

Also, I am so grateful that you check on her often to be sure she participates in many of the wonderful activities at Woodland Manor. I didn't know she participated in balloon volleyball and am thrilled to hear she is so good at Trivia! Also, I am so glad you have large print Bingo boards so she can play."

– Cindy B, daughter of resident


Emeritus at Fort Wayne, Fort Wayne, Indiana

“Dad likes to point out to everyone (with pride) that ‘all the folks here call me by my name!’ That really makes him feel at home.”

We wanted to send our thanks and sincere gratitude for the peace of mind you provide with the caring and professional help you give our father.

He very much appreciates the good meals, the clean laundry and room, and the nice showers you provide to him. He loves the activities, with the exercises and church services, and all the other things that he can attend at his new home there. From the cooks to the nurses to the attendants to the staff, we feel satisfied because he feels satisfied with the good level of care provided. And he likes to point out to everyone (with pride) that "all the folks here call me by my name!" That really makes him feel at home.

–Thank you to all. You are much appreciated!


Emeritus at Oak Ridge, Oak Ridge, Tennessee

”Emeritus gave my mom new life. Without this placement, I'm not sure if mother would have made her 92nd birthday. She thrived at Emeritus, felt safe and cared for and received the help she needed.”

I wanted to let you know how thankful I am for Emeritus in Oak Ridge.

Last year, on November 20, I was desperate to find temporary care for my 91-year-old active mom who lived alone but suffered a heal fracture and had to be in a wheelchair. I work in Knoxville and could not stay with her full-time. Someone suggested calling Emeritus for a temporary stay room and the rest is history. We met with Chris Tharp who immediately put me and my mom at ease. The room was exactly what she needed at the time and it was close to the dining room, which made it easy for her as she learned to use the wheelchair.

My mom moved in the next day and that night I slept all night for the first time in weeks. I knew my mother was in good hands. Everyone at Emeritus was so nice, so caring and so helpful. I could call anytime to check on her, I felt welcome when I visited, and Chris kept in touch with me as to how my mother was doing. Emeritus gave my mom new life. Without this placement, I'm not sure if mother would have made her 92nd birthday. She thrived at Emeritus, felt safe and cared for and received the help she needed. She loved her room and realized it had been the right place for her at the time instead of trying to stay at her house.

Although my mother eventually left, she and I both will be forever grateful for Emeritus. I can't say enough about the staff. They all do their jobs well and are involved in the resident's life. They all made things easy for us. So as I look back to my life a year ago, I want to thank all the people at Emeritus who impacted my mother's life , helped her recover and helped give her a place where she was safe and could heal. I appreciate everything you did for me and my family!

– Daughter of resident


Emeritus at Green Mountain, Lakewood, Colorado

“Everyone, without exception, was professional, top-notch competent, and genuinely committed to her welfare and rehabilitation.”

Thank you for the outstanding medical care afforded my mother-in-law during her recovery from her recent hospitalization. Everyone, without exception, was professional, top-notch competent, and genuinely committed to her welfare and rehabilitation.

She was transferred to Emeritus in a wheelchair. She was extremely weak and almost bed-ridden. Thanks to Emeritus, she is now almost fully ambulatory. Additionally, she has learned numerous coping mechanisms associated with aging. Our family is very thankful for her future quality years with us.

– Peter and Nancy F., daughter and son-in-law of resident


Emeritus at Eastover, Charlotte, North Carolina

“When we approached Emeritus at Eastover, numerous staff members were waiting to greet Dad when he got out of the limo. They were hugging him and welcoming him with big smiles and warm hearts. He just had the biggest grin on his face and, for me, that was priceless.”

I visited at least ten different facilities when I started my search for a new home for dad. A Place For Mom gave me several facilities as well, including yours. Emeritus at Eastover was the first one I visited and they made me feel so welcome. After all my visits to the other facilities, Emeritus at Eastover really stood out as my first choice. They were the only ones that asked me directly how I wanted my dad to be treated, should I choose their facility. I immediately said “like a rock star.”

They gave me a detailed tour of the facility and introduced me to the other staff members. They are such dynamic, marvelous people and it is so evident that they truly love what they do and take great care to do it well and treat the residents as if they were their own kin. They met with me at length to go over dad's life story and talk about the kind of things that could be incorporated to improve his daily care and happiness.

I must confess that I was very nervous at the thought of putting my dad on a plane from Jackson – through Atlanta – to Charlotte, but God provided heavenly as well as earthbound angels every step of the way. It couldn't have gone any better if I had dreamed up a "best case scenario" myself. When we finally arrived in Charlotte, the staff remembered what I had said about wanting dad to feel like a rock star. And to my utter amazement, Chanel, the Executive Director, met us at the airport and gave dad a HUGE hug. She also had a limousine waiting to take Dad and me to Emeritus. In my book, that is going beyond the call of duty and it was an incredibly sweet moment. Dad might not remember it, but I will all my days.

When we approached Emeritus, numerous staff members were waiting to greet dad when he got out of the limo. They were hugging him and welcoming him with big smiles and warm hearts. He just had the biggest grin on his face and, for me that was priceless.

There is no doubt in my mind that Emeritus at Eastover was not only the perfect choice for Dad's final home, but that my family and I had been the recipients of God's grace in action.

– Julia B., daughter of resident


Emeritus at Bear Creek, Colorado Springs, Colorado

“The staff provided a friendly, caring environment and treated our father with respect and dignity.”

Our father was a resident at Emeritus at Bear Creek located in Colorado Springs, Colorado for the past two years. He recently passed away.

We want to thank the staff at Bear Creek for the professional and compassionate care provided to our father. The staff provided a friendly, caring environment and treated our father with respect and dignity.

We were very happy with Bear Creek’s service and will tell others about our positive experience. Again, we extend heartfelt thanks to all who compassionately cared for our father.

– Larry C., son of resident


Emeritus at Tullahoma, Tullahoma, Tennessee

“No amount of money can buy the compassion she received from each of you during her last days. Even when I could barely force myself to watch her small, frail body wither away, you all were always there with smiles on your faces, trying to make her comfortable.”

I want to sincerely thank each of your for the friendship, attention and care my mother received throughout the three years she called Emeritus home. It was her decision to come there and her decision to stay, even when I suggested she might want to move to the new NHC. She said the people she liked were at Emeritus and she didn’t want to move. She was happy where she was. And, thanks to you, her wish was granted.

The last several weeks were very difficult and each of the Emeritus staff made her as comfortable as possible. No amount of money can buy the compassion she received from each of you during her last days. Even when I could barely force myself to watch her small, frail body wither away, you all were always there with smiles on your faces, trying to make her comfortable.

It was not easy to say good-bye to Mama. She was the best mother ever – she never criticized or passed judgment on me. She was always there for me, to listen and for me to talk to. But, I know, she is now safe and free from pain. Hopefully, she can also see and hear without struggling and wondering what is going on.

It takes a very special person to have an extended amount of patience day after day to assist the elderly in making their daily lives safe and comfortable. You all have done this well and are to be commended. I appreciate all your kindness.

– Joyce, M. daughter of resident


Emeritus at Brighton, Brighton, Michigan

“My mother is adapting very well and even has told me that she likes it.”

My mother moved in on Nov. 12 and I could not be more pleased! The people there are so friendly and helpful. But best of all, my mother is adapting very well and even has told me that she is liking it and thinks it is going to work out. And the other big plus is that she is only seven minutes away from my house.

It is such a nice residence that I never considered that it would be in my mother's budget. She even has a private room.

I am so grateful for the way that this situation has turned out.

– Robin R., daughter of resident


Emeritus at Kingsport, Kingsport, Tennessee

“Emeritus was a blessing to us.”

My wife’s mother recently passed away while on Hospice care at your community. My wife and I were very impressed with the staff at Emeritus. They really care about the residents there. You fed my mother-in-law breakfast when she could no longer feed herself. We felt fortunate in getting her in Emeritus considering her limitations at that point in time. We assumed her only option was a nursing home.

We are grateful for the care shown by Emeritus in the last six weeks of my mother-in-law’s life. And thankful to the Lord that He took her home and prevented days, weeks, or months of her being in the condition she was in.

Emeritus was a blessing to us.

– Reg S., son-in-law of resident


Emeritus at Rohnert Park, Rohnert Park, California

“We are so blessed to be here.”

I can’t begin to tell you what a wonderful staff you have. On November 10, when all the lights went out for almost 4-1/2 hours, your waiters, housekeepers, and cooks all came with flashlights and served our breakfast. Afterwards, you served hot coffee in the living room for everybody who wanted it.

We are so blessed to be here. I don’t know where you get these wonderful people.

– Lorraine E., resident


Emeritus at Juniper Meadows, Lewiston, Idaho

“My mother has told me many times that she feels like she is on permanent vacation at Juniper Meadows. I have seen caring, even affectionate, staff members joke, laugh, and practice witty repartee with the residents, including my mother. My mother has a wonderful place to live.”

It would be an understatement to say I am impressed with Emeritus at Juniper Meadows. One expects professionalism at a senior retirement center. One expects that the family members who are entrusted to the care of the staff at a retirement center will have their physical needs met in professional ways that anticipate the infirmities of age. Juniper Meadows does these things well and I am grateful for the care they provide my mother.

But when people think about their loved ones in the care of strangers, they hope for more. I have found this at Juniper Meadows. I had occasion to see many employees interacting with residents at various times and in situations wherein they knew I was observing and often when they did not.

I found a genuine warmth emanating from the employees. The perfunctory smiles and pleasant conversations one typically finds in officious interactions were seldom displayed and even those exceptions prove a larger truth. When confronted with trying residents – every retirement home has a couple – the patience and perfunctory smiles sufficed to defuse situations. But when interacting with the overwhelmingly kind and needful residents, the Juniper Meadows staff showed the stuff of real human kindness and caring. You can be polite, but you can’t fake that interaction that comes from really caring about people. The staff like the people with whom they work.

A particular incident is illustrative of the intuitive caring and understanding of residents’ needs. On Monday, Oct. 28, I had been taking my mother places for three days. Mindful that she was elderly, I tried to take her places in short spurts with lots of rest in between. On Monday afternoon, two staff people gently told me my Mother was going to take a nap. They were diplomatic but firm, informing me this is what was going to happen. I was not disappointed. These women were intuitively attentive to my mother’s sense of exhaustion and her need for rest. My mother slept immediately and deeply. These women understood my mother’s uncommunicated need. You cannot buy that kind of intuitive symmetry between staff and residents. I am 750 miles from my mother and I am confident she is in capable hands.

My mother has told me many times that she feels like she is on permanent vacation at Juniper Meadows. I have seen caring, even affectionate staff members joke, laugh, and practice witty repartee with the residents, including my mother. A well-run retirement residence is a good thing, and one with a genuinely warm and caring staff is a wonderful thing.

My mother has a wonderful place to live.

– Steve M., son of resident


Emeritus at Fox Run, Fairborn, Ohio

“It makes all the difference in the world to people in their last years to be loved and treated with respect. Emeritus at Fox Run is great.”

I am very pleased with the facility and the employees. Everyone is and has been very kind and very helpful. This facility is a caring, wonderful place for people that need help with everyday living. I would recommend Emeritus at Fox Run to anyone that needs an assisted living community. The facility is clean, and all the people I have come to know are top notch – the aides, laundry ladies, the cleaning ladies, front desk employees, kitchen help, nurses, and the director. They are all pleasant and helpful if ever anyone needs them. They are patient and willing to answer any questions that come up. Emeritus is a lovely, homelike atmosphere for people that need to have a helping hand. I feel that my family member is safe and loved and cared for. The employees treat her like family and watch out for her needs. Thank you for the care and concern for your residents. It makes all the difference in the world to people in their last years to be loved and treated with respect. Emeritus at Fox Run is great.

– Romelle P., loved one of resident


Emeritus at Stow, Stow, Ohio

“Emeritus at Stow is the perfect place for Mom. They understand and support her physical, mental, and spiritual needs. She'll turn 90 in December and our family is in awe about her overall improvement and well-being.”

It's been a year since our Mom transitioned to Emeritus at Stow. Thanks to the experience, professionalism, and follow-up of the staff, what can be a complex and painful process for most families, turned out to be a labor of love, respect, and dignity for Mom. The community is the perfect place for Mom. They understand and support her physical, mental, and spiritual needs. She'll turn 90 in December and our family is in awe about her overall improvement and well-being. They even make us feel like we are part of the community and we just adore our new extended family.

– Betsey R., daughter of resident


Emeritus at West Orange, West Orange, New Jersey

“Since she moved into Emeritus, Mom's happier, physically stronger and more mentally sharp.”

My mom had been living in independent living for 12 years but at 87, I knew she now needed more care. Since she moved into Emeritus at West Orange, she's happier, physically stronger and more mentally sharp. The activities keep her mentally stimulated. The staff is very attentive. She loves the food. The place is very clean and very pleasant. The activities director motivates all residents to participate. The wellness center consists of a caring and professional nursing staff that makes me feel confident she's in good hands. Mom has a studio apartment that is very spacious and she loves it. The environment is almost like a hotel and the staff treats the residents more like guests than patients. I feel comfortable with the level of care she receives on a daily basis. She really is in good hands there.

Finding the right assisted living facility was no easy task. Emeritus is a wonderful place that has improved my mom's quality of life ten-fold. I would recommend Emeritus to anyone with a parent in need of assisted living.

– Paul B., son of resident


Emeritus at Main Street, Hendersonville, Tennessee

“The staff at Emeritus at Main Street was always the kindest and made all of us feel like ‘family.’”

It was this time last year that the journey of relocating my folks from Texas to Tennessee began. The staff at Emeritus at Main Street was always the kindest and made all of us feel like “family.” Not sure where this journey will lead, but wanted to say thanks for the GREAT BEGINNING my parents had at Emeritus. You are thought of often and prayed for.

– Debra B., daughter of residents


Emeritus at The Oaks, Wayne, Nebraska

"It's been two weeks since we left our mom at The Oaks, so I thought I'd drop you this quick note to say THANK YOU for everything you and your very wonderful staff are doing for her!"

We had four primary goals in moving our mom into The Oaks:

  • human interaction on a daily basis
  • eating nutritious, well-balanced meals on a daily basis
  • being involved and engaged in activities, even if that means learning new ones or re-learning old ones
  • living in a clean, safe and secure environment

You told us that you would be able to deliver on all four goals and we would like to say that, after three weeks of our mom's living in The Oaks, are doing a wonderful job of working with us to make every one of those four goals take place.

We are both absolutely thrilled with your staff and the community you cultivate at The Oaks.

Thank you!

– Michael N., son of resident


Brentwood at Niles, Niles, Michigan

“During a very stressful, emotional process for all concerned, Brentwood has consistently provided the needs and reassurances for my parents' daily care, and a warm, welcoming, friendly environment not only to them, but to us as family and concerned friends, as well.”

As caretaker for my mother, my father had made arrangements with Brentwood at Niles for my mother's short-term stay while he was going to the hospital to take care of his own medical needs. When the time came, the "landing" at Brentwood was smooth, soft, and welcoming for my mother. The first night, she fell trying to go to the bathroom by herself. Brentwood immediately responded, contacted me, explained what happened, then proposed/instituted a proactive plan that would avoid reoccurrence. She was provided a safe, secure, comfortable home environment, her personal needs were tended to, she was included socially, and welcomed and embraced by the entire staff.

My father was prematurely released from the local hospital and was going to recuperate at Brentwood. The admissions process for him had not quite been completed, but he was received happily, secured, his medical and personal needs addressed quickly and thoroughly. Due to the premature release from the hospital, my father required emergency attention that night, including transport to the hospital emergency room. The staff at Brentwood contacted me. They were calm, professional, in control, and provided me critical paperwork that was invaluable with his emergency admission and care. The staff followed up on his condition following his return hospitalization. The Brentwood family immediately stepped up to fill in my mother's needs, provide for her comfort, confidence, and relieved my father's anxiety about her care.

Brentwood stayed in touch with my father while hospitalized, was ready with the return assessment processes to re-receive him, sent him a get-well card and a stuffed kitty to take the place of his beloved kitty he was missing, and offered transportation to him for dialysis and/or dr's appointments upon his return.

During a very stressful, emotional process for all concerned, Brentwood has consistently provided the needs and reassurances for my parents' daily care, and a warm, welcoming, friendly environment not only to them, but to us as family and concerned friends, as well. We have highly praised their services to everyone we have had contact with.

–– Valerie W., daughter of residents


Emeritus at Remington House, Kingsport, Tennessee

“It was as though I had my own personal staff looking after my dad. You can't imagine how much stress that removed from my daily life. EVERYONE worked with me in such a personal way that I felt like Dad was staying with ‘extended family.’"

My father and his wife were residents at Remington House for approximately six months while my father’s wife recuperated from a broken hip. The stress and strain on my father as a result of his wife's condition had pretty much brought him to his knees. I live in Oregon, so I needed to get my father in a facility where he would be safe and well cared for while he and his wife got back on their feet.

While I was visiting Dad after his wife's hip surgery, the Administrator of the Skilled Nursing Facility suggested I look into Remington House. I will be forever grateful for that recommendation. From the very first visit with Suzy Cloyd, I knew my dad and his wife would be in excellent hands. I felt I could return home knowing they were safe. But it went so far beyond just keeping them safe. It was as though I had my own personal staff looking after my dad. You can't imagine how much stress that removed from my daily life. EVERYONE worked with me in such a personal way that I felt like Dad was staying with "extended family." They helped me through so many issues I can't name them all but a couple really stand out.

Dad and his wife's primary care physician "dismissed" them from his practice. I was desperate to find someone that would take two new patients in their 80's with significant health issues and a history of not following doctors’ orders. No easy feat. I got turned down by every doctor I contacted. Then Suzy stepped in and spoke directly with Dr. H. Next thing I know, both Dad and his wife had appointments.

In the second instance, Dad and his wife got well enough that they thought they could go back home. Neither their new primary care physician nor any of their specialists thought this was prudent, but all attempts to talk them out of it failed. Suzy knew how worried I was about this transition, and she was also concerned about them being on their own with no support system. After they had been home for a couple of weeks, Suzy took time out of her day to go by their house to check on them. She even took them some lunch and dessert. When she got back to the office, she called me to share her findings and once again, put me at ease. Their medications were in a daily reminder pill case, they both appeared to have bathed recently, and Dad was able to carry on a good conversation. I still think they should have stayed at Remington House, as I believe it will only be a matter of time before his wife falls again or ends up in the hospital, but for right now they are okay. And I'm sure this will not be Suzy's last visit. It is so obvious she cares about my Dad and his wife.

Dad absolutely loves Suzy, but he also really enjoyed the nurses, especially Eddie because they could talk about "guy things." He always enjoyed talking to Sherry and the chef, whose name I cannot recall at this moment. Seriously, every single person we interacted with at Remington was a Godsend. I do not have all their names, but I want everyone on staff to know how truly appreciated they are.

If I live long enough to someday need assisted living, I can only hope and pray that I find a place like Remington House with a staff like the one in Kingsport, Tennessee!

– Son of resident


Emeritus at Rohnert Park, Rohnert Park, California

“There are many staff members who enrich our lives such as Bonne and the entire wait staff. Executive Director Coleen makes this a wonderful place to live! We haven’t come across a single ‘sour apple’ yet.”

We have been residents at Emeritus at Rohnert Park for over two years. We so much enjoy the activities and people here. For instance, yesterday, Activities Director Jenna planned a great day for us. We visited a goat farm and cattle ranch, complete with a BBQ. The food and drinks were wonderful. We find that everything Jenna puts together is always a huge success and lots of fun. There are many staff members who enrich our lives such as Bonne and the entire wait staff. They are always friendly and are glad to get things for us. We haven’t come across a single “sour apple” yet. The folks in the kitchen have done everything to satisfy our specific food needs like making country scrambled eggs. The people who are at the front desk are always helpful as well. Executive Director Coleen makes this a wonderful place to live! Hugo, Larry and everyone here are top-notch. Keep up the good work!

– John and Janice B., residents


Emeritus at Carmel Valley, San Diego, California

“It gives me such a sense of peace and joy to know that my mother is so well taken care of by such a loving and kind staff, and that she resides in such a beautiful community.”

[Editor’s note: the following was written by a winner in our Family ReConnections contest]. I hope I can convey to you how much I enjoyed the gift that you and Emeritus blessed both me and my family with. It could not have been a more joyful experience. Every aspect was more than I ever could have imagined – from the lovely accommodations, the beautiful ceremony in honor of my mother, to the fabulous meal graciously provided for us to enjoy. This was a once-in-a-lifetime experience and I feel so blessed to have been the recipient of such a wonderful gift. It gives me such a sense of peace and joy to know that my mother is so well taken care of by such a loving and kind staff, and that she resides in such a beautiful community.

– Marianna B., daughter of resident


Emeritus at Woodstock, Woodstock, Georgia

“Thank you for providing the care that you promised.”

"Thank you for providing the care that you promised when my mother and I visited and then enrolled her as one of your residents. We have never been disappointed and you’ve always been faithful to follow through with your promises. Mother continues to enjoy her home with everyone at Emeritus at Woodstock and she loves each of you! We sincerely appreciate everything you do and the care you provide.”

Hugs and Blessings,

– Margaret C., daughter of resident


Emeritus at The Springs, Grants Pass, Oregon

“I started here with a satisfaction of 99.9%. After only one month, that has increased to at least 2,000 percent.”

It’s time for my monthly report. I started here with a satisfaction of 99.9%. After only one month, that has increased to at least 2,000 percent. Everyone has graciously kept me sooo busy! I haven’t as yet found time to tally it. You said you wouldn’t be happy until my satisfaction was at 100%. As that continues to grow, I will report to you.

Yours in Love and Gratitude,

– Irene G., resident


Emeritus at River Valley, Tualatin, Oregon

“Thank you Team River Valley. You are all so special to us.”

My mother came to Emeritus almost three years ago. She was lonely and nervous about living by herself. She made many friends in the community and many of the employees were also her friends. The staff was wonderful to her during her hard times at night. They would take their breaks and talk with her when she couldn’t sleep at night to keep her company. She always felt safe there. When mom was really sick her last month, the staff went way out of the way to help her. They would do their paperwork in her room to help calm her. I really appreciate them all. She passed away a few weeks ago and we had a little get-together for her friends and most of the staff showed up and celebrated her life with us. Thank you Team River Valley. You are all so special to us.

– Pati, daughter of a former resident


Emeritus at Silver Pines, Cedar Rapids, Iowa

“You have made Silver Pines a loving home where the work force is like family.”

Thank you so very much for all of your good will, honesty, kindness, graciousness and sincerity. You have made Silver Pines a loving home where the work force is like family. Any time someone talks about a nursing home or an assisted living home, I think of Silver Pines, its wonderful employees and their leader. I have many good memories of Silver Pines. Thank you so very much.

– Pat Patterson and family, daughter of resident


Emeritus at Dartmouth Village, Dartmouth, Massachusetts

“The caring and compassion we received as a family and the affection shown to my father was simply remarkable.”

We all appreciate your caring and support and are grateful that we spent the last 10 months in your collective care. I must admit that my sisters and I ‘chuckled’ a little at your value statement (“where our family is committed to yours”) each time we called, but only in the beginning. It became increasingly obvious to us that it was not just a statement, but a guiding principal that the entire Emeritus staff followed and demonstrated daily. As things became more difficult the last few weeks, the caring and compassion we received as a family and the affection shown to my father was simply remarkable. My eyes are tearing as I write this, but I want to thank you and offer our gratitude, which can’t possibly be fully expressed.

– Resident’s son


Emeritus at Lake Highlands, Dallas, Texas

“Accepting the realization that your beloved mother can no longer take care of herself creates many emotions with the foremost being the stress of finding the perfect facility. We found that place – The Emeritus at Lake Highlands.”

Accepting the realization that your beloved mother can no longer take care of herself creates many emotions with the foremost being the stress of finding the perfect facility.

This happened to our family four years ago with our mom. We visited countless facilities in the Dallas area. Our mom was special and we wanted her to live in a place where everyone there understood she was special as well! A place where she thought she was at home. A place that loved her and treated her as they would their own mom. We found that place – The Emeritus at Lake Highlands.

We never worried that she wasn't getting the best of care when we couldn't be there with her. If the Emeritus at Lake Highlands is good enough for our mom, we would recommend it to anyone.

– Signed by the resident’s four children


Emeritus at Mandeville, Mandeville, Louisiana

“It is not a ‘job’ to these remarkable people. It is an act of love.”

So often time is taken to complain, whereas praise goes by the wayside. It is time to right that wrong and express my feelings about Emeritus at Mandeville where my 87-year-old husband now resides.

At home, he was very difficult to handle whereas now he seems content and enjoys the regimen. Under your care, his health has improved and I am impressed with his cooperative demeanor. Credit must be given to the care and kind concerns of those who work with him each day.

My experiences there have been very positive. I am impressed with the efforts made by the staff to supply the guests with a variety of activities to keep them occupied and happy. It is not a “job” to these remarkable people; it is an act of love.

But it doesn’t stop with the guests. The families of the guests are treated with kindness and love as well. Six weeks ago, I had a fall, ended up in Emergency and it was a staff person at Emeritus who not only took me to the hospital, but stayed there until my daughter got there. As a result of my injury I wasn’t able to see my husband for six weeks. A friend brought me to the community and I was greeted with hugs and kisses by all the Nurse’s Aides on duty. I was so touched by their sincere and loving welcome that it brought tears to my eyes. (I am not a weeper, but I couldn’t help it!)

I must commend the entire staff – from the management to the aides, housekeeping staff, and RNs – for their service and caring. I thank God that He led me to bring my husband of 62 years to you.

– Larraine A., wife of resident


Emeritus at Kingsport, Kingsport, Tennessee

“I had peace of mind while I was at work that our mother was safe and taken care of.”

My mother did a complete turnaround upon her arrival at your facility and was thriving. The staff was very helpful, friendly and caring until the end. I would recommend this facility to others that have elderly parents. I had peace of mind while I was at work that our mother was safe and taken care of. In the last days of our mother's life we were treated very respectfully and were provided an extra bed for family to stay at night. The staff provided coffee, water and a snack basket for us while we said our good-byes to our mother. The staff cares about all the residents.

– Karen G. daughter of resident


Emeritus at Charleston Gardens, Charleston, West Virginia

“Thanks so much to all the staff who were so very kind to my mother. All of you made my mother feel safe and so welcome and well cared for. Blessing and gratitude to you all.”

– Lynn C., daughter of resident


Emeritus at Northridge, Northridge, California

“Thank you to all the staff who make us feel at home, welcome and appreciated. You perform your duties with a smile and no complaints. It is so peaceful here.”

– Ilene A., resident


Emeritus at Remington House, Kingsport, Tennessee

“I always thought I had to die first before I reached Heaven, but much to my surprise – I had found Heaven (on Earth) at Remington House.”

My daughter suggested Remington House. My first take on this idea was, “Oh, you want to lock me away in a nursing home.”

Finally, I agreed to give the idea a trial run. After a month at Remington House, I decided this place was just what I wanted. No grass to cut, no laundry, no vacuuming, and no beds to make up. No cooking! They wash my clothes and dry them, then put them away in the designated drawers in my apartment.

My hobby is drawing and I was encouraged by staff at Remington House to continue with my hobby. They furnished me with space to display my drawings. Furthermore, there are no restrictions on my coming and going. I just sign out when leaving, leave a contact number of where I will be and sign in when I return – It occurred to me how lucky I have become in “My Old Age.”

I always thought I had to die first before I reached Heaven, but much to my surprise – I had found Heaven (on Earth) at Remington House.

They wake me in the mornings for breakfast, call me at noon for lunch and call me in the evening for my dinner meal. All I have to do is go to the dining room, take a seat at my table and my meal is brought to me and the best part is NO dishes to wash.

Take it from me – don’t make this life-saving decision over complicated or confusing. Ask yourself, “Do I want to live?” I chose to live and living is exactly what I do – every day at my home located at Remington House an Emeritus Community.”

– James S., resident


Emeritus Landing at Brockport, Brockport, New York

“I hope that all of you know how much I and my family and my Uncle Vincent appreciate your attention to detail, service, care, respectfulness, support and your continued devotion to our elder citizens.”

Back in January, with my uncle contemplating assisted care, there was not a question as to where we would have wanted him to go. Your staff, including Terry, RN, immediately worked with the care givers, doctors, nurses, dietitians, PTs and social workers at the Beikirich Care Center to evaluate his condition and to plan for the transition, keeping in mind the level of care he would need. When he was transferred to the community, it was done with care and dignity and the care plan was carefully developed by professionals for his individual needs. There have been some times that we have had to reassure him that this is the best place for him but he has now recognized that for his own safety and quality of care the Emeritus Landing provides the care that I could not possibly provide here at our home.

His room, including the bathroom, is kept clean at all times and the laundry is done on schedule. Meal times are punctual and he enjoys conversing with his table "mates.”

The staff in the dining room is courteous and professional. The staff that attends to his daily needs treat my uncle with respect and responds in a timely manner to his needs. They are also professional, skilled, respectful and knowledgeable.

Compared to the cost of a nursing home, your prices are one third of what the cost would be in a traditional nursing home in the surrounding area.

Finally, I hope that all of you know how much I and my family and my Uncle Vincent appreciate your attention to detail, service, care, respectfulness, support and your continued devotion to our elder citizens. I would very much recommend Emeritus at Landing at Brockport and have done so and will continue to do so if asked.

Sincere kind regards,

–Josephine M., niece of resident


Emeritus at Decatur, Decatur, Georgia

“How can I say thank you for loving my Dad when I couldn’t? For the many nights you walked the floor with him, tolerated him rearranging furniture and making a mess of his room. You are my heroes.”

To our Emeritus Family,

You will always hold a special place in our hearts. How can I say thank you for loving my Dad when I couldn’t? For the many nights you walked the floor with him, tolerated him rearranging furniture and making a mess of his room. You are my heroes. Each of you are gifted and have a special calling from God that impacts not only those you work with but us (families) as well. I knew from the minute that I walked into Emeritus that my Dad would not only be taken care of but he would be well-loved here. I was able to enjoy the last year of my Dad’s life (despite of Alzheimer’s) because of you. I will be eternally grateful.

– Daughter of resident


Emeritus at Emerald Hills, Auburn, California

“I want to thank you all from the bottom of my heart for the wonderful years my dad (and Mom) had at Emerald Hills. Dad and I leaned on the all the caregivers. You were my rock.”

To my Dear Friends at Emerald Hills:

I want to thank you all from the bottom of my heart for the wonderful years my dad (and mom) had at Emerald Hills. They had a great quality of life and my Dad really enjoyed an active, independent and fulfilling lifestyle, both within and outside of the Emerald Hills community.

When Dad’s activities became limited by his lack of mobility in his final weeks, the Emerald Hills staff stepped up to the challenges.

Dad and I leaned on the all the caregivers. You were my rock to lean on, even if Dad hit the call button for a sip of Dr. Pepper, forgetting I was there, we could enjoy a good laugh.

My final thoughts are for the Emerald Hills administration staff. Mary Ann was there for anything I needed. Leisha gave me the attention and open ear when I wasn’t sure what to do. Letuya also provided me direction and advice, equipment and whose cheerful children made Dad smile ear to ear. Sharon and Colleen who never could do enough for me. Shirley and Jenny for their assistance and advice.

May God Bless All of You.

– Mark A., son of resident


Emeritus at Oxford, Oxford, Mississippi

“I have the peace of mind in knowing Emeritus is there for her.”

I sent a letter today to Sandra, director of your Oxford, Mississippi facility to let her know I will be moving my mother out of Emeritus at the end of August. I explained to Sandra that this decision was in no way a reflection on Emeritus; it was only because of my mother’s strong desire to live with me, her only daughter. I feel it is important to share with you my thoughts about Emeritus of Oxford.

First of all, you have the most caring and hard-working director in Sandra. Her professionalism and high standards have remained consistent in the 2 ½ years my mother has lived there. And Sandra’s work ethic is reflected in every staff member at Emeritus. They have attended to my mother with kindness, always prompt attention if needed and always with a smile.

Sandra and her staff deserve to be commended for their dedication to all the residents they take such compassionate care of every single day. It is no surprise Emeritus of Oxford has the fine reputation it does here in Oxford, Mississippi. I will continue to highly recommend Emeritus of Oxford to anyone considering assisted living and, should the day come when my mother needs more advanced care.

–Martha S., daughter of resident


Emeritus at Greenville, Greenville, South Carolina

“It would be impossible, without fear of omitting someone’s name, to list all the loving caretakers who we came to know and love through a lengthy period of declining health.”

The extended family of Lil S. wishes to express heartfelt thanks to the staff of Emeritus at Greenville for the exceptional and compassionate care she received spanning over five years. It would be impossible, without fear of omitting someone’s name, to list all the loving caretakers who we came to know and love through a lengthy period of declining health.

Initially apprehensive about alternatives for Assisted Living, we carefully interviewed and visited several quality facilities before selecting Emeritus at Greenville. We have always felt confident that we made a wise, informed decision.

Please know how very much we appreciate all of you!

-- Russ and Debbie S., children of resident


Emeritus at Lakeridge Place, Witchita Falls, Texas

“The staff seems to understand the burden that family members have to carry for their loved ones and they genuinely step in to help carry that load.”

My sister just moved into Emeritus at Lakeridge Place in Wichita Falls, Texas. It was the best decision we could have made. She now has her own apartment and nursing care as well. The staff is excellent. The community is beautiful. My sister has dementia and she enjoys having her own apartment, but she also needs the activities and that has been very helpful for her mental health. The staff takes a special interest in the residents and go out of their way to meet their needs. They seem to understand the burden that family members have to carry for their loved ones and they genuinely step in to help carry that load. The food is great and I am still impressed that they actually serve several options to choose from at each meal. I cannot say enough about Lakeridge Place. I wish we had found it earlier but that does not matter now. We did find it and we love it!!!!!! THANK YOU TO ALL THE STAFF.

-- Lee B., resident’s brother


Emeritus at San Dimas, San Dimas, California

Thank you for the wonderful Easter Brunch that you served us today. Not only was it delicious, but it was also well-planned and the food was artistically arranged. The squash was wonderful. Could we have it often? The Mini Cheesecakes – a special treat. Thanks for helping us celebrate the meaning of Easter.

Blessings,

–Pauline G., resident


Emeritus at The Palms, Roseveille, California

“Thanks for everything you and your staff have done for my parents this past week. Although my mom was not with you long, you treated her like family and I really appreciate your care and concern while we went through probably the most difficult time of my life thus far.”

Thank you,

–Diane F., daughter of resident


Emeritus at Tullahoma, Tullahoma, Tennessee

“I give the Tullahoma Executive Director and her great community the credit for turning around my mothers’ attitude for life.”

Six months ago, my mother had lost her zest for life and was telling me she wasn’t going to live long as she is an old woman. This was unusual, as she is very quick-minded for 89 and is usually the life of the party. But she began wishing death would come as she was so lonely and felt useless. Then, she moved to Emeritus at Tullahoma and her zest for life returned! Recently she told me that the doctor said she didn’t see any reason my mother would not live at least 10 more years. I give the Tullahoma ED and her great community the credit for turning around my mothers’ attitude for life.

-- Daughter of resident


Emeritus at Wildflower, Russellville, Arkansas

“If you have family at this community, consider yourself very fortunate. We can’t imagine there’s better care anywhere.”

In December of last year, our family realized that our folks could no longer live on their own and needed assisted care. We were extremely fortunate that the facility closest to them in Russellville had an opening and we were able to help them make the transition. This is a difficult process for any family, but the staff at Wildflower helped make the transition easy and seamless by being patient, helpful and knowledgeable. Many of the staff went far above and beyond what anyone could expect, but one person even went farther than that – Becki Bryson. Becki is the Community Relations Director at Wildflower. Her job title doesn’t begin to describe what she really does. She helped us wade through all the paperwork and forms and worked tirelessly to make sure we had all the information needed to transition our folks into the community. She is patient, caring, responsive, and dedicated. Emeritus is very fortunate to have someone of this caliber on their team. If you have family at this facility, consider yourself very fortunate. We can’t imagine there’s better care anywhere.

– Richard Z., son of residents


Emeritus at Mentor, Mentor, Ohio

“My parents feel included, cared for and loved, as any family member would want for their parent or loved ones.”

What an extraordinary executive director and activities director you have! My parents are both 90 and have lived at Emeritus for almost three years. The activities director jumps right in to assist in any way she can. She is hands-on, personable, efficient and handles anything that comes up with my parents so that their dignity is always intact. Our family is amazed and very pleased.

The Executive Director is outstanding! She is enthusiastic, loving and has age-appropriate entertainment and activities. Between me, my brother and sister, we are visiting 3-4 times a week and there is always something of interest going on. Most of the time, you can see my parents right in the middle of whatever it is, but she will also go to their room to notify them of whatever is happening if she doesn't see them. They feel included, cared for and loved, as any family member would want for their parent or loved ones.

Please recognize what valuable employees you have in these two ladies. They are priceless employees.

-- Linda, daughter of residents


Emeritus at Memorial, Houston, Texas

“Thanks for your kindness to me. I will never forget your generosity.”

Gerald is being discharged today and will be going to a skilled nursing community.

That makes me sad, for he had such a good experience at Emeritus and, in that short time, had begun to think of that room as his home and that he was a member of the "Emeritus family.”

Thanks for your kindness to me. I will never forget your generosity. With my appreciation and strongest wishes for more good days ahead for all of you at Emeritus.

– Carmen L., daughter of resident


Emeritus at Loma Linda, Loma Linda, California

“Thank all of you for your support and kindness during my mother’s stay. So many of you have become friends in such a short time and I will sincerely miss seeing you.”

Today is moving day for my dear Mama. It seems like only yesterday that she arrived at Emeritus. Physically, she was very weak after having been in a health facility for several weeks. Mentally, she was also wondering what would lie ahead for her life. She is a gutsy lady and was determined to get on with her life in a positive way. At first, she wondered how she would manage being so many steps from the elevator, but soon it was not even a concern. She refused to continue using a wheelchair and in a matter of days was back to using only her walker. While being at Emeritus, she was able to regain her strength and have the opportunity to have life without added stress. As her daughter, I want to thank you for thank you for all your support and kindness during her stay. So many of you have become friends in such a short time and I will sincerely miss seeing you. I don’t want to single out a few by name for fear that I am missing someone, but I want you to know that you have some “gems” working at Emeritus and the residents are so very fortunate!

– Ruth Ann W., daughter of resident


Brentwood at LaPorte, LaPorte, Indiana

“The quality of my mother’s life has improved tremendously since she moved to Brentwood last October.”

Brentwood is remarkably clean and well maintained and the employees are, without exception, friendly, courteous and professional in the relationships with residents. Staff members go out of their way to help with even the smallest of everyday tasks. In fact, it’s difficult to distinguish between the different categories of employees at Brentwood – the attitude seems to be “let’s do whatever it takes to provide excellent care to our residents.”

The quality of my mother’s life has improved tremendously since she moved to Brentwood last October. She’s getting good, well-balanced meals; her medications – which, fortunately are very few – are monitored closely; she’s getting exercise and daily activities; she has some much-needed social interaction with staff and other residents; she is participating in outside ventures for shopping and meals; and yet, she still has the opportunity to enjoy the privacy of her own apartment. My wife and I have the peace of mind of knowing that she’s warm and safe and well cared for. Emeritus and the staff at Brentwood have lifted a tremendous burden from our shoulders, and we appreciate it much more than you may ever know.

– Bernard V., son of resident


Heartland Park, Seward, Nebraska

"Thank you’ is an inadequate way to express our gratitude and appreciation for the loving care you gave to our mother while she was a resident at Heartland Park, especially in her final weeks. May God bless all of you with His care and protection for being His servants in supporting and encouraging Mom on her journey to Heaven.”

– Pat, daughter of resident


Brentwood at Hobart, Hobart, Indiana

“Thanks so much for all you do for my mother. It is so nice to see her smile again.”

-- Judy H., daughter of resident


Emeritus at Reno, Reno, Nevada

“During the last five days of Mom’s life, Emeritus staff provided us shoulders to cry on, hugs, meals, encouragement and voices of experience to reassure us. Staff members would walk to Mom’s bed, touch her and gently speak to her then turn to us with tears in their eyes to hug and comfort us. This is family.”

This is a thank you so big it’s tough to find the words. My mom, Phyllis, lived at Emeritus at Reno for nearly two years. She died February 25 from the effects of Alzheimer’s disease. Her situation, unfortunately, is not uncommon. What is exceptional is how the staff at Emeritus at Reno gifted Mom with dignity, respect and love.

Lisamarie Campbell, Director of Emeritus at Reno, is the epitome of tact, sympathy and purpose. Her gentle nature and caring heart make her a joy to work with and entrust an elderly parent to. Lisa keeps her purpose clear: a commitment to doing the absolute best for each of her residents. The staff Lisa has assembled is fabulous. Daily, Mom was loved, fed wonderful meals, clean, engaged in activities and comfortable in an environment where her sweet sense of humor could shine and be appreciated.

During the last five days of Mom’s life, Lisa and the Emeritus staff demonstrated the depth of their commitment to family. Mom quickly moved from being admitted to hospice to “code pink” indicating a rapid deterioration. I, my brother, John, and my daughter, Karen, stayed with Mom through those last five days. During that time, the Emeritus staff provided us shoulders to cry on and hugs, meals, newspapers, encouragement and voices of experience to reassure us. What came in between was astounding: over the five days, staff member after staff member quietly knocked on Mom’s door and asked if they could come in. Invariably, they would walk to Mom’s bed, touch her and gently speak to her then turn to us with tears in their eyes to hug and comfort us. These were the folks who had no direct responsibility for Mom’s care right then, but took a moment in their busy days (and nights) to be with us. This is family.

So thank you to the extended Emeritus family for giving my local Emeritus family the opportunity to do their extraordinary work. They are a wonderful and loving family who live the Emeritus Philosophy: Respect, Community, Teamwork and Value. Be proud.

– Peggy Kirner, daughter of resident


Heartland Park, Seward, Nebraska

“I wanted to let you know how much I appreciated you and your staff and the care all of you gave my mom.”

My mom passed away on Friday as a result of a massive stroke. I wanted to let you know how much I appreciated you and your staff and the care all of you gave my mom. She often told me how much she liked the staff, her fellow residents, and the community. She was especially appreciative of being able to have Bear by her side while there.”

– Rick M., son of resident


Emeritus at Laguna Creek, Elk Grove, California

“The staff took care of my mother for the past four years until her death. They deserve special recognition for the kindness and compassion.”

This facility and its staff deserve many compliments. They took care of my mother for the past four years, until her death in April. They deserve special recognition for the kindness and compassion. My mother was fortunate to have the same staff in the morning for her entire stay. Each of them took the time to get to know my mother and her moods. She was often more than a handful as her dementia progressed. She called your staff her “guardian angels.”

God bless all of you. Your staff is wonderful.

– Cheryl D., daughter of resident


Emeritus at Tuskawilla, Winter Springs, Florida

“I visited Dad every day while he was a resident until I had to leave on this trip. I could not have survived, being so far away, if it were not for the assistance of Sabrina.”

My father moved into Emeritus at Tuskawilla on July 29, 2012. He received excellent care while he was a resident until his passing on March 15, 2013. The last week my Dad was there, before he left for the hospital, was tough. I had to leave on a business trip and Dad was in great health that day. The following day, he felt ill. For the next several days, as I kept in touch with my Dad's condition, the nurses’ aides were my lifeline. One in particular – Sabrina Fasano – made me feel that my Dad was being cared for. She moved my Dad's phone to his bedside so he could speak with me. She encouraged him to eat and drink, and most importantly, spent time with him while I was away. Several times when I called Dad, she answered the phone for him, and made sure he knew I was thinking of him, and that I would be home soon. I visited Dad every day while he was a resident until I had to leave on this trip. I could not have survived, being so far away, if it were not for the assistance of Sabrina. Whenever she was working, I knew my Dad was in good hands. Whether she was bringing my Dad late-night snacks, or giving him an extra nice shower (he often told me he felt like he just left the spa after Sabrina would assist him with his showers), or just sitting and spending time with him, it reassured me. I made it home in time to see my Dad while he was still well. He died a few days later. I will never forget Sabrina's help during those tough days. My thanks go to everyone who looked after my dad, but especially to Sabrina Fosano. She is the best!

– Ron H., son of resident


Emeritus Estates, Ogden, Utah

“I felt like you were a true support group for me!”

I would like to thank your staff for the wonderful care you gave my mother for the last five years. You were all professional and caring of her needs and I felt like you were a true support group for me. All of the staff does an excellent job with your residents. Thank you for all your help though the years.

– Carolyn T., daughter of resident


Emeritus at Tuskawilla, Winter Springs, Florida

“Nancy is always aware of the needs of all the residents she serves, yet makes each resident feel as though she is only there for them.”

My father’s eyes brighten whenever Nancy enters the room and for good reason. She is always aware of the needs of all the residents she serves, yet makes each resident feel as though she is only there for them. She keeps me informed about my father’s condition and state of mind during the times when I’m not there, which is an immense help to me in understanding his conditions and concerns.

– Craig S., son of resident


Brentwood at Hobart, Hobart, Indiana

“Samantha has been a blessing. She has a cheerful attitude and is always willing to help make my dad’s life more enjoyable. "

Samantha has been a blessing. She has a cheerful attitude and is always willing to help make my dad’s life more enjoyable. She treats him with respect and dignity and makes him feel like a friend. My dad always speaks warmly about her and is happy when it is her shift. Thank you, Samantha!

– Chris H., son of resident


Emeritus at the Palms, Roseville, California

“Kristine is passionate about her involvement with the The Palms’ Memory Care Unit and her delight at seeing her residents thrive, enjoy life and retain their dignity is truly inspirational – to both the families of her residents and her staff.”

We are in the process of moving Mom into the Memory Care Unit after her two years in Assisted Living. Now that she is so obviously in need of more assistance, I am so glad that The Palms is able to provide for her changing needs. She will still be in a familiar place, and under Kristine’s guidance and Anne Marie’s medical attentiveness, the med techs and the RAs will be able to provide the necessary care. Kristine shows such wonderful and heartfelt compassion for and knowledge about dementia. She is passionate about her involvement with the The Palms’ Memory Care Unit and her delight at seeing her residents thrive, enjoy life and retain their dignity is truly inspirational – to both the families of her residents and her staff.

– Daughter of resident


Emeritus at Oakbridge, Lakeland, Florida

“We are truly thankful for the love and care our mom receives from each and every member of the Emeritus team.”

Your excellent staff provides professional care, nurturing and top-of-the-line service to its residents and families. We are truly thankful for the love and care our mom receives from each and every member of the Emeritus team.

- Patti D., daughter of resident


Emeritus at Mentor, Mentor, Ohio

“One thing that really struck me was how happy the residents of the facility were. They were smiling and laughing, two things I rarely saw at Dad’s previous facility.”

My son sent me an email about Emeritus. We went to view the facility and it seemed like a palace compared to dad's current environment. With assistance from Hospice and the Emeritus staff, we had dad moved within two days. One thing that really struck me was how happy the residents of the facility were. They were smiling and laughing, two things I rarely saw at his previous facility. Unfortunately, my dad died with 24 hours of moving in. I knew contractually I was stuck with the payment dad made upon admission. But due to his short time there, I felt an adjustment to his bill was in order. So, I emailed the corporate office via "Ethics First," Emeritus’ online communication system. The very next day, I received a telephone call from their Regional Director of Operations. By the conclusion of that telephone call, I had a refund check coming back to the family that far exceeded even that which I had hoped to attain. "Ethics" seems alive and well, at least at Emeritus.

– Richard D., son of resident


Brentwood at Hobart, Hobart, Indiana

“Absolutely the best!”

Absolutely the best! Kathy Ford can make “Uncle” Cliff laugh when no one else can and will always make time to answer any questions I might have. She also takes time to spoil his cat and he loves that!

– Diane B., family member of resident


Brentwood at Hobart, Hobart, Indiana

“My husband and I thank everyone at Brentwood every chance we get. There is no way we can thank them enough. We will continue to refer our friends and family to Brentwood at Hobart.”

My father has been a resident in Memory Care for over 1½ years and our family is very happy with the care he has received. The compassion the entire staff has shown to both my dad and our family is outstanding. While this past few years have been difficult, due to both my parents’ failing health, we have found comfort in the fact that my father is in great hands.

There are a few “angels” I would like to thank and recognize personality. The nursing staff – Christina, Shelly, and Melissa – are wonderful. They all have many, many duties throughout the day but still find time to greet and talk with us each and every time we come to visit. I feel they treat my father as if he was their own. In addition, the nurses’ aides are all very special people as they dedicate themselves to the much difficult tasks that are performed every day. I have never seen any staff member complain or become frustrated. Instead, they choose to love and treat each resident with dignity and compassion.

My husband and I thank everyone at Brentwood every chance we get. There is no way we can thank them enough. We will continue to refer our friends and family to Brentwood at Hobart. We hope that your company realizes and recognizes the excellent work they all are doing.

– Kara E., daughter of resident


Emeritus at Clearlake, Houston, Texas

“Best of all, Mom is happy and healthier than before we came here!”

Under the watchful eye of staff and nurses, along with camaraderie of the other residents at Emeritus Clearlake, my mom has thrived and improved greatly. Before moving here, Mom was in a retirement community. Things had gotten a little hard for her since she lived alone. Her welfare was always on my mind. She needed more help with her medicine and I was always worried she would fall or something would happen and it would be a while before we knew. I truly do not have the constant worry that I used to have when mom lived on her own. Knowing someone is a few steps away if needed really put our family at ease. When visiting, we are always greeted with a warm smile. And if there is ever a concern or a question, the doors of communication are wide open. And best of all, Mom is happy and healthier than before we came here!

– Jeni, daughter of resident


Emeritus at Emerson, Emerson, New Jersey

“I love it here at Emeritus. I keep saying to the staff members, ‘thank you for caring.’ They are all warm, loving and caring people and that’s why all residents are happy and comfortable.”

I’m starting my fourth year at Emeritus at Emerson. My mother, my father and my sister all spent time in assisted living facilities. They were all very nice, but they all lacked what I feel is the most important component – care. Nobody seemed to care. I love it here at Emeritus. I keep saying to the staff members, “thank you for caring.” They are all warm, loving and caring people and that’s why all residents are happy and comfortable.

-- Bennett U., resident


Emeritus at Countryside Campus, Easley, South Carolina

“The staff have been the kindest, most caring and attentive people we could ever ask for, not only to my mom, but to her family as well.”

My mother is a resident and has been there since March 2011. The Staff at East have been the kindest, most caring and attentive people we could ever ask for, not only to my mom but to her family as well. We had heard horrible stories about assisted living facilities. When we were told mom had to go into one, we were very concerned. Thank God, she was able to get into Countryside because they go above and beyond to make sure she gets the very best care and respect that she deserves! The staff are very special to our family because of the loving care that mom gets from all of them. My mom is very, very happy at Emeritus and it's all because of the GREAT staff! We love each of you.

– Brenda P., daughter of resident


Emeritus at Clearlake, Houston, Texas

“My mother has had nothing but compliments for everyone on your staff and for the facilities there since she moved in.”

When it became clear that my mother would have to relocate to an assisted living facility, Betty, you and your team were ready, willing and able to make that transition about as free of complications and problems as I could have hoped for. Peggy, in particular, was never more than a phone call away. I was given tours of your facility, information, and application packets which made it much easier for me to convince my mother that leaving Las Vegas after 50 years would not be such a terrible thing. And the reality that she has found since becoming part of your community has borne that out. She has had nothing but compliments for everyone on your staff and for the facilities there since she moved in. You were particularly helpful in getting us set up so that we could make the transition with a minimum of delay into an apartment that met all of her expectations. I add my cheers to hers. I have been a “customer satisfaction” quality process manager for a long time, and I am impressed with the effort that goes into making your customers happy. My work schedule requires that I am quite often in your building outside of what would be normal working hours for most people. But not for you, Peggy, and Regina. Evenings, weekends, whenever – it seems that one or all of you are cheerfully doing your jobs and interacting with your residents. Thanks again for the hard work you do, for the reassurance that I have that my mother is being well cared for.

-- Richard J., son of resident


Emeritus at Alhambra, Alhambra, California

“We feel very good knowing Mom is in such a nice place.”

Thank you so much for all of your help with our mom. The monthly savings are a tremendous relief for all of us! We feel very good knowing Mom is in such a nice place. Thank you again from the bottom of our hearts.

– Family of resident


Brentwood at Hobart, Hobart, Indiana

“As we said our final good-byes to Mom, you wrapped us in a warm blanket of privacy, thoughtfulness and compassion.”

We appreciate so much the tender, kind and respectful care you gave to our mother and your concern for us. You gave all of us a supportive environment. As we said our final good-byes to Mom, you wrapped us in a warm blanket of privacy, thoughtfulness and compassion.

– Family of resident


Emeritus at Emerald Hills, Auburn, California

“It became clear to us that you really cared about our father as a human being, husband and dad.”

We feel immensely blessed that you cared for our husband/father so well during his stay at Emerald Hills. You never failed to treat him with dignity and compassion, and for that we are truly grateful. We were also struck by the outpouring of support you all extended to our family during those difficult last days and hours. It became crystal clear to us that you really cared about our father as a human being, husband and dad. We thank you from the bottom of our hearts.

– Family of resident


Emeritus at Cy-Fair, Houston, Texas

“Mother and Daddy loved it and felt immediately at home. More than that – your warmth, which was what attracted me to your community – is amazing.”

Good evening, my new friends,

Just a quick note to let you know that you 100% met our expectations today. In fact, exceeded them. Mother and Daddy are now tucked safely in bed and hopefully asleep - The room is beautiful. Thank you for painting it for us and letting us do our thing. Mother and Daddy loved it and felt immediately at home. More than that – your warmth, which was what attracted me to your community – is amazing. By the time each of you stopped in to welcome and meet my parents, we all felt perfectly "at home.” Max, thank you and the dining staff for making dinner a night to remember. The food was good, but again, the kindness of the staff – even though we were running late because we had so much company -- was what made it special.

Today was one of the most apprehensive I've had since I've been making decisions for my parents. You eased that pain. I know we still have some transitional days and a few bumps ahead but I also know I have a great team who is there with me.

Thank you!

– Jeanne S., daughter of residents


Brentwood at Hobart, Hobart, Indiana

“Thanks to all who give care and dignity to my dad.”

The staff goes above and beyond to help my father and make him as comfortable as possible. They treat him with great care and compassion – like they would for a friend. The dietary staff sees to his special needs and were kind enough to serve my daughter and I when we visited him on his birthday. Thanks to all who give such great care and dignity to my dad.”

– Chris H., son of resident


Emeritus at Countryside Village, Easley, South Carolina

“My daddy is very happy at Countryside Village. I know that you were heaven sent!”

I cannot tell you how much I appreciate all the fine people over at Emeritus at Countryside Village in Easley, South Carolina. My daddy is very happy over there. I know that you were heaven sent! Kudos to the Countryside Village staff!

– Laura S., daughter of resident


Emeritus at Camarillo, Camarillo, Texas

“The day I took mom home, it took her an hour to say goodbye to all her friends and the team at Emeritus. What a team you have at Emeritus at Camarillo Skilled Nursing wing. Thank you to all for your help in mother’s recovery.”

My 91-year-old mother needed to recover after surgery and the hospital gave us some names of skilled nursing facilities in the area. When I visited Emeritus at Camarillo, I knew this is where I wanted her to recover. We were met with open arms, smiles. The first few days were hard, and mother stayed in her room, which to mention was very clean.

Mom’s first nurse made her feel like she was in good hands. Always smiling. Her primary nurse always had time to answer our questions, never in a hurry to dismiss us, and changed mom’s dressing. The rest of the nursing staff was so helpful to mom, always saying hello, sharing good words, always smiling and warm. One nursing assistant even took the time to teach a 91-year old Sudoku.

Then there is Luis, another nurse assistant, and there just isn’t enough words to describe him. He always had time for each patient, with a happy greeting. He was always there when you needed him and seems to care about each and every patient. He is such an asset to your company.

The dining staff was very pleasant and attentive, always helped with a smile. My mom’s therapy team was on the ball. They all worked to help her get strong, with laughter and good words. Hugs were free.

The activities director was always there for each and every person, even the difficult ones. She has the patience of a saint. At the end of mom’s stay, mom joined in on some of the activities. I also had a few visits for mom to get her hair set and nails done at the in-house salon. Again, nice people. The Executive Director knows what is going on in his department. He makes sure residents were comfortable and always would address each person he met by name. He made everyone feel welcome to Emeritus. The hour’s this man puts in is unbelievable. No matter what time I visited, he was there working with a smile.

The day I took mom home, it took her an hour to say goodbye to all her friends and the team at Emeritus. What a team you have at Emeritus at Camarillo Skilled Nursing wing. Thank you to all for your help in mother’s recovery.

– Rosie K., resident’s daughter


Brentwood at Elkhart, Elkhart, Indiana

“Jeff went out of his way to make me look like a hero. My aunt and her buddy had a great stay at Brentwood. Jeff made it possible.”

My 88-year-old aunt and her traveling companion were scheduled to come to Elkhart a few weeks ago. I booked a two-bedroom at Brentwood for a week’s stay. At the last minute, it was decided that two rooms would be better than one. I contacted Jeff, the Community Relations Director, and he made it happen. He went out of his way at the last minute to take care of me and get it done. Once the ladies showed up, they decided that the two-bedroom apartment would be better. I knew that Jeff worked hard to get the second room put together, but, in an effort to keep peace, I had to ask Jeff to cancel the second room. He never complained, he just kept smiling and said it was no problem. Next, after thinking that I was in the clear, my Aunt said she could not stay in this apartment because the bathroom had no handrails around the toilet. What the heck was I going to do and where would I go? I had to go tell Jeff that I needed to cancel our deal for the apartment, he asked why, I told him and he jumped into action.

He said, '' Give me a minute, I think I can fix you up". Next thing I know, he's bolting some rails to the toilet and my Aunt is HAPPY! There is more to this story than you see here. Jeff went out of his way to make me look like a hero. My Aunt and her buddy had a great stay at Brentwood. Jeff made it possible.

– Jeff, nephew of short-term stay resident


Emeritus at Canterbury Ridge, Urbana, Illinois

“Thank you is not enough for all that you did for us this past year. God bless you all!”

In the past year that Dad lived at Canterbury Ridge, I regarded many there as my extended family and it was my home away from home. I grew very attached to many of the other residents, as well as to some of the staff members. Any time we had a problem, the administration would patiently sit with me and discuss the issues to make sure Dad was satisfied. They offered me advice and helped me make the appropriate decisions for Dad’s care. Staff went out of their way to make sure he was taken care of as a true family member. The last few weeks when Dad was so sick and Hospice came in, everyone stepped up their care and concern to take care of not only Dad, but of me as well. The hugs and compassion that I received were invaluable and sustained me through a difficult time. The care that the CNAs provided was unbelievable and I can never thank them enough. The nurses did extra work administering meds and never complained. Thank you is not enough for all that you did for us this past year. God bless you all!

– Daughter of resident


Emeritus at Fisher’s Landing, Vancouver, Washington

“Dad loved all of you and called Fisher’s Landing “HOME.”

You took wonderful care of him. You are amazing!”

Thank you to all who attended the celebration of life for our awesome dad! He will always be in our hearts. Dad loved all of you and called Fisher’s Landing “HOME.” You took wonderful care of him. We so appreciate the beautiful basket of flowers. You are amazing!!

– Children of Fisher’s Landing resident


Willows at Sherman, Sherman, Texas

“This time together was a blessing and is an indication of the quality care that our loved ones receive.”

I would like to thank all of the staff for providing the special Thanksgiving dinner for the residents of the Willows and their families. The service and meal was excellent. This time together was a blessing and is an indication of the quality care that our loved ones receive.

I hope that the time spent with your loved ones is equally as enjoyable.

On behalf of the entire family thanks again.

– Son of resident


Emeritus at Sugar Land, Sugar Land, Texas

“I feel very blessed to know that my mother is living out her years surrounded by these angels!”

I would like to say how very pleased I have been since my mother moved into Emeritus at Sugar Land. From the moment I enter the door until the moment I leave, I am greeted by a staff that makes me feel that my mom is not only well cared for but loved by those that surround her on a daily basis. In the past 11 months, I have witnessed so many kind gestures by the staff, not only to my mom but to so many other residents. I see hugs given, laughs shared, shoulders to cry/lean on and it really warms my heart when I hear a staff member talking to a resident about personal things such as an outing, a relative visiting, their likes or dislikes, etc. It absolutely amazes me that they can remember so many details about every resident, with there being so many that live there. It proves to me that the staff really views the residents as family and takes an interest in their lives. It's not just a job; they are at Emeritus because they love what they do. For this, I am truly grateful. I feel very blessed to know that my mother is living out her years surrounded by these angels!

– Daughter of resident


Emeritus at Fisher’s Landing, Vancouver, Washington

“Thank you to all of the Fisher’s Landing caregivers for your tender loving care of mom - especially when things became so difficult and painful at the end. You are all Angels!”

I would like to take this opportunity to thank the many employees and residents of Emeritus at Fisher’s Landing Assisted Living for the friendship and support that you gave to mom this past year. Your caring ways made a difficult and sometimes painful year – very special for her.

Special “thank you’s” to the following people:

  • Kevin for giving her that “special attention” that she needed.
  • Rachel for being our strength at such a difficult time.
  • Carla for blowing kisses to her on a regular basis.
  • Tracy for those adventurous bus rides to her medical appointments and always putting a humorous spin on the situation.
  • Molly for just being yourself and a real “cuddle bunny.”
  • All of the caregivers (Sashi, Glenn, Gay, Bree, Sacoon, Lacy, Bob, Dana, Amy, Irma, Carrie, Heather, and many more…) for your tender loving care of mom - especially when things became so difficult and painful at the end. You are all Angels!
  • Rosario - Especially for all of your work preparing the meals for those “special events”- like Mother’s Day and the Hawaiian Luau. Those events are so important to the residents, especially for those that are unable to leave the facility.
  • Millie for your wonderful BINGO games. They were so very important in her life.
  • Bubbles, for the great piano music.
  • Barbara and Carol for being such nice “table partners” for her.
  • Jean for your conversations about Minnesota with her.
  • Ellen for being a special friend to her.
  • Elise for being a good neighbor.
  • Marita, Walter, Carol, and Rueben for always being so nice to her.

Thank you one and all for being a “friend” to mom.

– Daughter of resident


Emeritus at Carriage Inn, Portland, Texas

“There are not enough words to express the gratitude to the staff of Emeritus at Carriage Inn. From the moment we walked inside the unbelievably beautiful setting – my parents felt like they were ‘home.’”

The caring staff, coupled with all the residents who loved it there, made a very difficult transition for my parents (and me) much easier.

Close friendships were forged by not only my parents, but me as well. My Mother, wheelchair bound, blossomed even beyond our wildest dreams, due to the various activities and filled calendar of events. My Father, severely hearing impaired, still was able to participate in the game activities and most enjoyed the extensive on-site library AND breakfast! He arrived early, and stayed late each morning to enjoy every morsel prepared by the chef and kitchen staff.

For me personally, the benefit of transportation was a big issue due to my work schedule. I could rest assured they were taken care of and always arrived timely to any medical appointments that either of them had. Due to 24-hour staff, I could sleep at night, knowing that all was under control and they were safe and sound in a secure environment.

The maintenance department usually went above and beyond the call of duty, to make all residents comfortable - from a broken air conditioner in July to a burned out light bulb; all you had to do was ask – and it was done.

The staff loved my parents. And they knew me and my son on sight, by name. They always had time, or more to the point, MADE time for any questions or concerns or just a quick visit.

I suppose the last most valuable service was the fact that this facility offered an age-in-place option. My parents had the opportunity to remain at Carriage Inn until the time came for them to be released from this earthly life and head for Heaven. How fortunate they were -- no nursing facility, no hospital, they were “home” until their last breath. Even then – the staff was not done yet. The administrator and front desk attendant were at my side within moments of the news and the various department staff attended services as their work schedules allowed. Who do you know that does that? How do you thank people for truly making lives richer?

Emeritus at Carriage Inn in Portland, Texas will remain the one great “find” of my lifetime. I was in charge of finding my parents last place of residence, the last place they would call “home” – an overwhelming task for an adult child.

My parents gave me the credit, but all credit goes to the people of Carriage Inn - they made that job easy.

Thank you!

– Daughter of residents


Emeritus at Woodstock, Woodstock, Georgia

“Employees’ is not the proper word to use. ’Friends’ would be a better word to describe the wonderful folks at the Emeritus at Woodstock.”

As I have stated when we first brought Mom to the Emeritus at Woodstock, you and your entire staff welcomed her and us with open arms and a “family” attitude. I personally have witnessed continuous acts of kindness to, not only Mom, but the other residents from your staff and, yes, from other residents. The “family” attitude is a “domino” effect straight from your office. The professionalism I also have witnessed over the past two years has been a testament to the Woodstock community’s “work ethic.”

It really made us feel at ease to know Mom was in good hands of the warm and caring employees there. Actually, “employees” is not the proper word to use. “Friends” would be a better word to describe the wonderful folks at the Emeritus at Woodstock. Thank you again for everything and I can assure you that I will recommend Emeritus at Woodstock.

– Son of a resident


Emeritus at Atherton Court, Fremont, California

“The management personnel, as well as the caregiving staff at Emeritus at Atherton Court should be commended for their stellar work, and their caring and positive approach to the care of their dementia-afflicted residents.”

The management personnel, as well as the caregiving staff at Emeritus at Atherton Court, Fremont, California, should be commended for their stellar work, and their caring and positive approach to the care of their dementia-afflicted residents. Special commendations go Colleen (marketing), Karishma (Operations), Cherie (Finance), the new Fabulous Chef and her staff, Steve (maintenance) and the wonderful caregivers, Gina, Dina, Claritia, Jorik, Anna, Danny, Priscilla, Whitney (and all others who directly care for our loved ones.) Shay (activities)has also brought great energy and joy to all with her family support groups, entertainment, parties and festive decorations. Residents respond to these types of activities and their minds are stimulated.

As noted above, Colleen (marketing) and Karishma (operations) are instrumental in the overall positive and energetic atmosphere at Emeritus. They optimize the best in this genre of care. The stand-alone building concept of dementia care at Emeritus at Atherton Court, Fremont, should be the norm throughout the nation. Dementia care should not be an appendage within large Assisted Living complexes. Families do not want their dementia-afflicted loved ones to be an afterthought. The airy and bright layout in Fremont is ideal.

–Daughter of resident


Emeritus at Austin Gardens , Lodi, California

“When Mom died, I've never been treated with such respect and dignity. They were there for my family and I and we could feel their love.”

My mother was only at Emeritus at Austin Gardens for two months before she died. During that short time, all of the staff demonstrated the utmost care and concern, not just for Mom, but all of our family. They went above and beyond in every way. The patience shown by staff was wonderful. We felt a part of the Emeritus family from the very beginning. The night before Mom died, we were even brought an assortment of rolls and cookies, coffee, and anything else we wanted. When Mom died, I've never been treated with such respect and dignity. They were there for my family and I and we could feel their love. I would name specific names, but every one of the staff that we dealt with were equally professional. Thank you, Austin Gardens, for making my Mom as comfortable as possible throughout her stay.

Very fondly,

– Daughter of resident


Emeritus at Canterbury Ridge, Urbana, Illinois

“The people at the Canterbury Ridge community took a huge burden of worry off mom’s family. We know she will be well cared for, safe and happy.”

Today my mother moved into the Emeritus Canterbury Ridge in Urbana, Illinois. She was thrilled – and so was her family! The facility is terrific and the staff couldn’t have been more accommodating and professional. In particular, we would like to acknowledge Brandy Akers, Sandy Hockman and Lenor Holmes, who spent endless hours explaining the services and programs of the facility -- what and what not to expect. As I’m sure you understand, such a move is often difficult and emotional.

But my mom was overwhelmed at the beauty of the grounds and her one-bedroom apartment which her family outfitted with all new modern furniture.

Canterbury Ridge played an important part in the next chapter of her life.

Please acknowledge the staff mentioned above. I’m sure she will meet and enjoy many other staff and residents to help her transition. The people at the Canterbury Ridge community took a huge burden of worry off mom’s family. We know she will be well cared for, safe and happy.

– Daughter of resident


Emeritus at Pleasant Hills, Little Rock, Arkansas

“The staff is just great! I couldn’t be more pleased with my time here.”

I just wanted to let you all know that I am 80-year-old widow who moved into Pleasant Hills in January of this year. I have been more than pleased with the services provided me here and the staff is so accommodating to try to take care of my every need. Scott Hagerman is a wonderful manager of this facility. He accommodates everyone’s needs at all times and is always on call for all residents. The same goes for Suzanne Moss. The staff is just great! I couldn’t be more pleased with my time here.

– Emeritus resident


Emeritus at Citrus Heights, Citrus Heights, California

“We cannot adequately express how grateful we are for the loving care provided to our mother, Kathleen, over these past three years. You are all angels to us.”

– The Patch family


Emeritus at The Palms, Roseville, California

“The Palms has been outstanding and so caring while dealing with our loved one. The whole staff has given the residents there the best quality of life possible.”

First of all, our loved one has been in The Palms memory care facility with advanced Alzheimer's for two years (total five years at the Palms). She is not an easy patient and her disease has caused her to become very combative with the employees at times. I just have to tell someone that this department at The Palms headed by Kristine Reymont, has been outstanding and so caring while dealing with our loved one, Catherine. They have gone out of their way to constantly make sure she is comfortable, safe, and looking her best. Kristine has set the tone of personal interaction with the residents that communicates both kindness and respect that they are unique adults, rather than helpless children. At the same time, she has a matter- of- fact manner with family a member that gives us confidence and helpful direct communication. The residents are treated as human beings and not objects of pity. And finally, the whole staff, Aleshne, Virginia, Olivia, Reina, and all others who work in the department have followed Kristine's example and given the residents there the best quality of life possible. I just wanted to make sure they are recognized as models and leaders in their field. I am happy to be a reference for anybody curious about the quality of care at this facility.

– Connie Kelley Almo, family of resident


Emeritus at Emerald Hills, Auburn, California

“I've been a resident of Emeritus at Emerald Hills for nearly two years, and the care we receive is really outstanding. We are watched over all the time. The staff members are our friends, and are very loving. The food is great. I can’t imagine a more fun place to live. It's wonderful. Thank you.”

– K.H., a happy resident


Emeritus at Ocoee, Ocoee, Florida

“We are so pleased and thankful to have found Emeritus at Ocoee. The entire staff is so wonderful.”

We are so pleased and thankful to have found Emeritus at Ocoee. The entire staff at Ocoee -- from director, nurses, caregivers and receptionist -- is so wonderful. My mother-in-law has been there almost a year after having her been in another Assisted Living Community for six years. The two are "night and day!" We wished we would have moved her before then, as her dementia has worsened and think she would have liked it better when it was not as bad. You can tell everyone who works at Ocoee wants to be there and wants to do what they are doing. The other facility’s staff was always in meetings, and there was no communication, constant turmoil and constant turnover. Everyone at Emeritus is so courteous, caring and friendly. From Kevin the director, Holly, Head of Nursing; Jacque, Bookkeeper; Joy, Nurse; Cheryl, My Mother in Law’s caregiver; Lee Ann, Nurse; and Barbara, the receptionist. Really, the whole staff is just awesome. We are so lucky knowing she is well cared for and they really do care. Everyone is so pleasant and has a smile on their face. It is a breath of fresh air. Thank you.

– Greg and Marcie B., family of resident


Hawthorne Inn at Greenville, Greenville, South Carolina

“Eddie Jones the chef at Hawthorne Inn is not only concerned about the food he serves, but the residents as well. He is kind, caring, and considerate of others and the nicest man we have ever met.”

Eddie Jones, the chef, is not only concerned about the food he serves, but the residents as well. He is kind, caring, and considerate of others and the nicest man we have ever met. Eddie's personality far exceeds the norm. His sincere feelings and care towards everyone, including my mother, meant the world to me and my family. Eddie would go out of his way every day to just check on my mother, chat and put a smile on her face. Eddie is an exceptional human being and he will always have a special place in our hearts.

Thank you Eddie and to all the staff at Hawthorne Inn.

– Son of resident


Emeritus at Regency Residence, Margate, Florida

“Our parents are important to us and your staff allows us to sleep at night knowing they are safe.”

I moved my mother into your Margate facility a few months ago. It was the hardest decision of my life, so far, and the hardest transition for her. Your director, Steve Valentine, helped so very much with the move. His staff at this facility is outstanding as well. I cannot point out anyone in particular so as not to slight anyone. The executive staff to the servers, cleaners and the excellent maintenance staff make me happy for my decision. You have a great leader in Mr. Valentine and his staff is everything that you would hope to have.

Thank you for having people like this in your service that actually bring forth your marketing slogans to real life. Our parents are important to us and your staff allows us to sleep at night knowing they are safe.

Many thanks!

– Son of Resident


Emeritus at Liberal Springs, Liberal, Kansas

“The staff has certainly been part of our family during these past years and days.”

My parents have been residents of Liberal Springs for the past five years. My mother passed away August 19, 2012. My father still resides at Liberal Springs. My sister lives in Montana and I live here in Washington.

I want to compliment the staff at Liberal Springs for the care they have provided to my parents. The family atmosphere and genuine compassion that the staff has exhibited has been a comfort to both my sister and myself while we have been miles away from our parents. Susan Ingland, Misti Bohl, Lu Volden and Gentry Campbell have all made special efforts to provide comfort and care during the past weeks as my mother was struggling through her last days. The staff made special efforts to provide the necessary care that our family needed. They have certainly been part of our family during these past years and days.

I just wanted to personally thank all the staff at Liberal Springs for exceptional service.

– Son of resident


Emeritus at Oviedo, Oviedo, Florida

“I feel that one reason my father’s transition to Emeritus went so smoothly is due to the great staff.”

This message is to compliment and highly commend the Emeritus Senior Living facility in Oviedo. I am very fortunate to have placed my father at Emeritus and would like to share my reasons as to why this particular facility is such a special place for senior citizens who need assistance with their daily living.

After visiting several assisted living facilities, it was obvious that Emeritus of Oviedo would be a great fit for my father. I met several staff members and they empathized greatly with what I was going through in making the decision for my father. They were patient in answering all of my questions and providing support by letting me know what the facility can provide for my father as well as ideas of how to talk to my dad to make the transition of moving from his home to Emeritus as smooth as possible.

My father has been at Emeritus for almost five months now. He likes having staff members to talk with as they come to his room to do certain jobs and check on him, as well as talking to them as he walks in the facility. The staff encourages residents to participate in daily activities that are listed on a monthly calendar. So my dad has gradually joined some of the activities. He wore his Phillies T-shirt and brought tickets from old baseball games he attended, he plays musical instruments at some of the activities, plays bingo (and as he has said “I won, I won!”), watches ballroom dancing lessons, goes to “happy hour” and joins other activities.

My husband and I still spend a great deal of time with my father. However, we have more time for each other and the stress level has lessened since we know that my father is with well trained staff and in a safe, healthy, clean and a very caring environment with activities that he can participate in.

I feel that one reason my father’s transition to Emeritus went so smoothly is due to the great staff. The staff has been very positive and caring which has helped my father to adjust. The staff members are a “team.”

They seem to be flexible and can help with different aspects of the facility beyond their individual job titles.

The executive director is a strong conscientious director and is definitely the key to making Emeritus of Oviedo the excellent facility that runs so smoothly. I have found that she is a very compassionate and positive person. She does what is needed to manage the facility and truly cares about the staff, residents and families. She is very dedicated in doing the best for everyone at Emeritus. She makes it a point to know all the residents and support them to continue to improve their lifestyles. She monitors her staff and the facility and makes changes as she feels would be in the best interest to improving the residents’ daily living and progress. She is a very involved director who seems to be so flexible and willing to be involved in all aspects of the workings of the facility. She encourages residents to participate in the many activities that are provided. And most of all I feel that she has open communication with residents, staff and family members. I know that I can go to her about anything.

My father is a very sweet and loving person. I am so fortunate to be able to spend time with him and have him in my life. Even though my dad’s condition continues to gradually deteriorate I feel confident that Emeritus of Oviedo is providing him the best environment in which his needs are being met.

– Daughter of Resident


Emeritus at Conway, Orlando, Florida

“Emeritus is lucky to have such talented and dedicated staff.”

I would like to express my gratitude to the nursing and care staff at Emeritus at Conway. Since July 2011, they have helped in every way to assist my mother as her condition declined. Every individual I've encountered has expressed genuine interest in and care for my mother. Since I was unable to visit my mother regularly, the staff served as my eyes and ears for updates on her condition. They have demonstrated great patience and flexibility in working with me to get her the best care possible. Emeritus is lucky to have such talented and dedicated staff.

– Daughter resident


Emeritus at Lafayette, Lafayette, Louisiana

“Vanessa and Verda are my dream team. I am at Emeritus twice a day, every day, and these two have been my constants. I smile when I walk in the door and see these two lovely people working. I know that my mother will get the love, caring, and attention that she deserves.”

My mother has been a resident at Emeritus for almost four years in the Memory Care area. This letter is on her behalf since she is unable to communicate on her own. We have definitely seen many changes over the years. There are many people that I would like to thank for helping me take care of my mother, but two in particular. They are Vanessa and Verda. I secretly call them my dream team. I am at Emeritus twice a day, every day, and these two have been my constants. I smile when I walk in the door and see these two lovely people working. I know that my mother will get the love, caring, and attention that she deserves when they are there (not that the others don’t do a good job also). They are always smiling and laughing and attempting to engage our families – which, believe me, I know can be an overwhelming job. So the purpose of this letter is to let the “higher up people” know that there are still good things happening and I would just like to thank these two lovely people. I have peace of mind that when I walk out the doors, my mother will be taken care of. Please share this with all who would be interested.

– Daughter of resident


Emeritus at Newnan, Newnan, Georgia

“I moved my mother into Emeritus Newnan Independent about a month ago. We are very pleased with the property and the personnel. We had out-of-town company last week and everyone at the facility was so accommodating! Brandon and Robert have just been great.”

– Daughter of resident


Emeritus at Hazel Creek, Orangevale, California

“Mother felt she was very special. Someone was there at all times whenever needed.”

I am happy to take the time to praise the professional and healthy way your Crew handled the “virus” quarantine at Emeritus at Hazel Creek for the last three weeks.

Your team reacted swiftly and rapidly to the epidemic to make sure it is controlled and contained as soon as possible. All residents were asked to stay in their room. My mom expressed that though they were restricted to their room, she felt the personnel did as much as they possibly could to make them feel as comfortable though the circumstances.

The issue is not just the “virus,” but how Management reacted to the crisis. I would like to commend how they handled the situation. With calm and poise, they directed and instructed all the residents of the step necessary to be taken in order to minimize spread of the virus. It was a lot of work to have to attend each resident individually in their room. Your crew did that. Mother felt she was very special. Someone was there at all times whenever needed.

Thank you so much for all the crew and team at Emeritus/Hazel Creek for an epidemic well contained, an excellent customer service, and most of all your courteous and friendly service.

– Mariam N., daughter of resident

P.S. Today is July 1, 2012 and I still feel the same way. Mother is gone for over three weeks now for a treatment away from Emeritus Hazel Creek, but I can’t tell you how eager she is to come back home to Hazel Creek that she misses so much.