Everything we do at Emeritus is based on achieving a single goal: to provide the support residents need to live full and satisfying lives, while helping them maintain their independence and dignity. Toward this end, we base our care-giving philosophy on these key values:
We advocate for our residents and respect their privacy, dignity, individuality, and choice. We are customer-focused, constantly striving to perfect our services by catering to our residents’ personal needs and desires. We respect our employees by empowering them and valuing their initiative, creativity, and judgment.
We call our properties “communities” because, at each location, we foster an atmosphere of family and community among staff and residents – a sense of place and belonging, of home.
Our staff, our residents, and their families and friends are all equally important members of the Emeritus team. We strive to instill in all team members a sincere belief that their individual contributions are important to our residents’ well being – and to the success of our organization.
Emeritus believes that customer satisfaction and peace of mind are the greatest contributions we can make to our residents and their families. It is our goal to continually exceed the expectations of our residents, families, and employees by immediately addressing issues in a professional manner and constantly striving to deliver the highest level of customer value through exceptional quality service.