This is the promise that the staff at Emeritus at Cougar Springs Assisted Living Community- and throughout Emeritus Senior Living communities- has shared since 2006 when our community first opened its doors. It's a simple promise to be compassionate and kind, understanding and respectful- a promise to become extended family to the seniors entrusted in our care and to our residents who have chosen our retirement community for its active lifestyle.
The Perfect Location
Emeritus at Cougar Springs Assisted Living Community is located in the High Desert community of Redmond, just about a half mile from downtown. This beautiful small town of 13,000 sits 3,000 feet above sea level and is surrounded by the majestic Cascade Mountains, including Mt. Bachelor, the Three Sisters, Black Butte, Mount Washington and Mount Jefferson. Just 20 miles from Cougar Springs is Smith Rock State Park, where residents love to watch rock climbers from all over the world rappel hundreds of feet down into its deep river canyon. We are also close to Century Drive, which runs from the city of Bend to Mt. Bachelor Ski Area and passes through lush forests, lava lands, open meadows and by dozens of lakes. Our location in the heart of Central Oregon places Cougar Springs in one of the most popular destination areas in the Pacific Northwest – and even in the winter, it’s warm, thanks to its High Desert altitude.
This is a fantastic part of the country, with its splendid mountains, spectacular scenic drives and many natural wonders such as Smith Rock, one of the most rigorous rock climbing destinations in the world, Lake Billy Chinook and the Deschutes and Crooked Rivers. Plus we are just a half hour from Bend and the Three Sisters. With so much nearby, we’re always on the go! For those residents who are able, we occasionally will make the five-hour loop tour around Century Drive to view volcanic lakes and mountains, meadows and lava formations. A stop for lunch is always part of the adventure. The High Desert Museum in Bend is less than an hour’s drive down Route 97. There, residents view wildlife in their natural settings and experience the sights and sounds of those who lived and worked in this part of the West long ago. Beyond the museum are sweeping vistas of the Old West, along with many paved walking trails. Our senior living community is also located close to Lincoln City on the Oregon Coast, a favorite overnight destination for its outlet malls, beach walks, great restaurants and casino.
A Wonderful Selection
Our two-story community offers 88 senior apartments, 62 of which are dedicated to our assisted living residents, 24 for memory care residents, and we offer two independent cottages. Our assisted living apartments included 346-square-foot studios and 638-square-foot one bedrooms. All units have a kitchenette with full refrigerator, microwave, and sink surrounded by cabinets; spacious private bath with no-lip showers, integrated hand grips and vanities; a walk-in closet with lighting; individual temperature control; wall-to-wall carpeting; and floor-to-ceiling windows. Each apartment also provide three emergency pulls; if a resident is not able to get out of bed without assistance, one of the pulls can be placed directly over their bed. Residents can bring in their own furniture and decorate their apartments any way they wish. Apartments facing west have views of the Cascade Mountains; those facing east have views of a fenced-in paddock with horses. Our lovely cottages for our independent residents feature two bedrooms and two full baths, gas fireplaces, a garage and small patio in the back. In our memory care community, our 288-square-foot studios have three large windows, a skylight and integrated book cases and closets. Two apartments are connected by a full bath shared by two female or two male residents.
The entry to Emeritus at Cougar Springs Assisted Living Community makes a wonderful presentation, with its grand staircase, huge windows and a ceiling that extends to the second story. The entry is always decorated for the season, with lovely flower arrangements. Just off the entry is our living room, featuring a Wii machine, large television, gas fireplace, couch and chairs – and our pet cockatoo, Molly, a rescue bird from the Joshua Foundation. Our spacious and open dining room is absolutely beautiful, with high ceilings that extend two floors, large windows and an area offering beverages and snacks 24 hours a day. Off to the left is a small private dining room, where residents can enjoy an intimate dinner with family and friends, as well as our postal area, where residents receive mail in their own private mail boxes. Our home-like community is designed as a square; 11 times around equals one mile, making it the perfect indoor walk. In every corner on both floors is a settee with books, some with gas fireplaces. These areas are also used for many of our activities. Upstairs is our beautiful private Jacuzzi spa bath, with side mount bath tub. Residents simply need to let a Resident Assistant know they’d like to use the spa, and the RA will get the bath ready and help them out if needed. In the middle of our community is a courtyard with a lovely rock fountain and rose garden with individual rose bushes dedicated to those of our residents who have passed on. We also have walking paths that are lit for nighttime strolls. Our Great Room is the location for most of our meetings, for our Bridge Club and for presentations given by outside doctors who have been invited in to speak with our residents on various topics related to senior health. Each day at Cougar Springs is about living life to the fullest and letting us take care of all the mundane daily chores.
Strong, Caring Professional Relationships
Redmond offers outstanding medical facilities, including St. Charles Hospital, with which we work closely with its discharge planners, and Redmond Healthcare, a skilled nursing centers, such as Redmond Rehabilitation, Redmond Sisters Hospice, Partners and Care Home Health. Should residents need onsite rehabilitation services, such as physical or occupational therapy, we can bring in whomever the resident or his or her doctor chooses. We also work closely with At Home Healthcare, so that those new residents who had previously used its services can continue to do so during their transition to Cougar Springs. And we have our own in-house doctor, Dr. John Ross.
The best way we can describe our staff is in three simple words: loving, caring and outgoing. Each of us has our own responsibilities, yet we all work together as a team, supporting one another as necessary. And we work for as long as necessary to make sure our residents are well cared for – for example, our Registered Nurse is available seven days a week. Every day we have two staff meetings – one for each shift – in which we talk about what’s going on that day and address any specific issue or medical concern a resident may be having. Our three Resident Care Coordinators – two for assisted living, one for memory care – brings any specific concerns to our family members. Our floor staff is goes through a three-day specified orientation, including CPR and proper handling of food, for the benefit of our residents. Following the orientation, they must shadow a seasoned staff member until they are qualified for their position. We also take the time to get to know residents and their families well – it’s not unusual to see our staff members sharing tears and hugs with residents, or joining them to play games or watch movies. As one of our resident’s daughter wrote to our management team: “The staff treats the residents like they own family. I cannot count the number of times I observed a hug, kiss and “I love you” given to a resident.”
Emeritus at Cougar Springs Assisted Living Community can proudly say that we have been deficiency-free on all past state surveys. We have also been honored by the local Veterans for contributions to the traveling wall, as well as been honored by Meals on Wheels. Our Community Relations Director has received the "Core Principle Award" from Emeritus, along with our Executive Director who receive "Executive Director of the Month.” However, among our greatest accomplishment is receiving such letters as this one sent to our executive management team by one of our family members: “A few weeks ago my mother because very ill, and we did not expert her to recover. I began spending many hours each day with her and got to observe many caregivers as the shifts changed throughout the day. My appreciation for the staff has grown over the weeks since then. Many of the memory care staff have a sense of “calling” to serve this segment of the senior population and would not want to do any other type of work. They are the people I want to care for my mother. They treat the residents like they own family. I cannot count the number of times I observed hug, kiss and “I love you” given to a resident, no matter what their state of mind or behavior might have been at the moment. Caring for people like my mother involves a lot of unpleasant tasks, hard physical labor and mental gymnastics. It takes a special person to show up for work each day with a sense of humor and a sense of dedication to serve those who need their help. I want you to know the caliber of employees you have and I want each of them to know how much I appreciate all they do for the residents of Cougar Springs, especially for my 88-year-old mother.”
Learn more about the other Oregon assisted living communities in the Emeritus family.